So far, we have completed projects with more than ten customers in Germany, Canada, and the United States. The following organizations have used our services already:
The results of our regular surveys confirm that our service offering meets the needs of our customers. Customer Satisfaction as well as Net Promoter Scores* (good companies achieve values between 70% and 80%) exhibit above-average values.
Customer evaluations based on 62 rated projects (= 108 users) as at March 2009
|1||How satisfied were you with the services delivered by KW Pro? - 'Not at all satisfied' (= 0%) to 'Extremely satisfied' (= 100%)|
|2||How likely is it that you would recommend KW Pro's services to a friend or colleague? - 'Not at all likely' (= 0) to 'Extremely likely' (= 10), Net Promoter Score = Percentage share of "Supporters" (9 and 10) minus percentage share of "Detractors" (0 to 6)|
|*||Reichheld, Frederick F., (2003), The One Number You Need to Grow, Harvard Business Review, December 2003, S. 46-54|